Policies

Policies

Reservation Deposits

All appointments booked online require a valid credit card. Any group reservations or appointments for multiple services with a value of $150 or more will require a deposit with a credit card or gift card number to reserve your time with us. Specialty services for hair extensions and thermal straightening treatments require a 50% non-refundable deposit at time of making your reservation.

Cancellation Policy

We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 48-hour notice so that we can schedule another guest and keep our service provider booked.

Appointments cancelled with less than 24-hour notice will be charged 50% of the total services cancelled. No shows without a phone call, or those cancelling within four hours of any appointment, will be charged a 100% cancellation charge. The charges will be applied to the credit card or gift card used to confirm your appointment. If there is no credit card or gift card on file, payment will be required prior to or on arrival of your future appointment.

Payment in advance may be required for those with a history of no shows or cancelled appointments without 24-hour advance notice. Thank you for your understanding.

Appointment Confirmation Calls

If we do not have a cell number on file for you we will call you at one of the other contact numbers you have provided to us. These calls are made at least 48 hours prior to your appointment. If a member of the front desk can't reach you personally they will leave a message if possible. Should you need to cancel please refer to our cancellation policy above.

Late Policy

Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late, the service will be adapted to the time left and the full amount will be charged.

Payment Methods

We accept cash, gift cards, gift certificates, Visa, MasterCard and American Express.

Gratuities

We are often asked about gratuities. Gratuities are not included in any services, treatments or on gift cards unless noted. Quality service is customarily acknowledged by a gratuity of 15-20%. Gratuities can be given in cash. On our specials and discounted services we suggest that you tip on the full amount of services prior to discount. Gratuities are not accepted on credit cards or debit cards.

Gift Cards

Gift cards are available for purchase for any denomination, and can be redeemed for products or services. No refunds or change will be given on gift cards. Gift cards cannot be used for gratuities unless they were added at time of purchase. Gift cards do not expire and there are no fees. If you are using a gift card for payment, please let our front desk staff know when you arrive for your appointment. Gratuities are not included unless it is printed on the card or certificate.

Promotional Gift Certificates

We are often asked for donations and are happy to help when we can. These gift certificates are only valid for the services listed on the gift certificate. These gift certificates do expire and have an expiration date on them.

Appointments

It is recommended that appointments be reserved at least two weeks in advance to get the day and time that is best for your schedule. We cannot guarantee appointments for late arrivals.

Walk-Ins Welcome For All Services

We welcome walk-ins; however, available slots generally fill up during the day. We suggest that you give us a call and we can tell you what times are currently available for that day.

Service Guarantee

Our entire team takes pride in all of the services we provide. If for any reason you are unsatisfied with your service, inform a member of our front desk team or please call us within three days of your appointment and we will be happy to schedule a new appointment at no charge. No refunds will be given on any services. It is highly recommended that you use the prescribed shampoo and conditioner as well as styling products to ensure lasting results. Consultations are always recommended to achieve expectations.

Product Returns

Products not opened or used will be accepted for refund within seven days of purchase with receipt. Products returned due to allergy issues will be returned to Aveda with an in-store credit given.

  • $20 Gift
  • Special Offers
  • Gift Cards

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